Technical Support Supervisor at Talents and Skills Africa

Technical Support Supervisor at Talents and Skills Africa

Job Features

Job FieldEngineering / Technical
Job TypeFull-Time
EducationBA/BSc/HND MBA/MSc/MA
LocationLagos State
Experience5 - 7 years

WE ARE HIRING!!!!!

Our Client a corporate technology solutions provider in the document copy/print/scan equipment, maintenance servicing, print management solutions industry is seeking a TECHNICAL SUPPORT SUPERVISOR to join our dynamic and growing team.

In this position, the Candidate will oversee all technical matters company-wide and manage the technical support team. You will work collaboratively with clients/users, the technical team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner.

DUTIES AND RESPONSIBILITIES

  • Serve as the Engineering leader and Technical expert
  • Answer questions and resolve issues brought forth by the engineering team members
  • Create detailed engineering plans, processes, and procedures for engineering staff to use and abide by
  • Propose and oversee budgets and timelines for engineering projects
  • Check and confirm the accuracy of the work performed and the methods used by engineering staff
  • Conduct various tests and quality assurance checks to verify the quality of completed projects
  • Monitor and determine various staffing and training needs
  • Hire, train, and supervise engineering staff members
  • Spearhead various research and development initiatives to identify opportunities for new projects and improved processes
  • Communicate and collaborate with other managers, suppliers, and contractors
  • Prepare and deliver various engineering-related presentations, both internally and externally
  • Operate in accordance with the organization’s employment, health, and safety, equal opportunities and other legal requirements, organizational practices, policies, and procedures
  • Conduct regular status meetings with all necessary stakeholders
  • Contribute to the planning and development of the organization.
  • Deliver work within budget and agreed on targets.
  • Support and develop line-managed staff to ensure they are enabled to carry out their areas of responsibility efficiently and effectively.
  • Carry out Health and Safety risk Identification and assessments
  • Establish and maintain good working relationships with customers and other professionals.
  • Ensure technical team trains customers properly
  • Responsible for being properly trained
  • Carry out any other duties commensurate with the job role.

QUALIFICATIONS

  • Minimum of a bachelor’s degree in engineering (Computer Science, Engineering, Elect Elect etc)
  • Master’s degree in engineering management or business administration preferred
  • 5-7 years of engineering experience, ideally in a management role
  • Leadership skills necessary to manage and develop a team
  • Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track
  • Self-motivated attitude with the ability to multitask and thrive in a timeline driven environment
  • Interpersonal communication skills with expertise.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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