Technical Support Supervisor at Talents and Skills Africa

    Full-Time
    Lagos State
    Posted 7 months ago

    WE ARE HIRING!!!!!

    Our Client a corporate technology solutions provider in the document copy/print/scan equipment, maintenance servicing, print management solutions industry is seeking a TECHNICAL SUPPORT SUPERVISOR to join our dynamic and growing team.

    In this position, the Candidate will oversee all technical matters company-wide and manage the technical support team. You will work collaboratively with clients/users, the technical team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner.

    DUTIES AND RESPONSIBILITIES

    • Serve as the Engineering leader and Technical expert
    • Answer questions and resolve issues brought forth by the engineering team members
    • Create detailed engineering plans, processes, and procedures for engineering staff to use and abide by
    • Propose and oversee budgets and timelines for engineering projects
    • Check and confirm the accuracy of the work performed and the methods used by engineering staff
    • Conduct various tests and quality assurance checks to verify the quality of completed projects
    • Monitor and determine various staffing and training needs
    • Hire, train, and supervise engineering staff members
    • Spearhead various research and development initiatives to identify opportunities for new projects and improved processes
    • Communicate and collaborate with other managers, suppliers, and contractors
    • Prepare and deliver various engineering-related presentations, both internally and externally
    • Operate in accordance with the organization’s employment, health, and safety, equal opportunities and other legal requirements, organizational practices, policies, and procedures
    • Conduct regular status meetings with all necessary stakeholders
    • Contribute to the planning and development of the organization.
    • Deliver work within budget and agreed on targets.
    • Support and develop line-managed staff to ensure they are enabled to carry out their areas of responsibility efficiently and effectively.
    • Carry out Health and Safety risk Identification and assessments
    • Establish and maintain good working relationships with customers and other professionals.
    • Ensure technical team trains customers properly
    • Responsible for being properly trained
    • Carry out any other duties commensurate with the job role.

    QUALIFICATIONS

    • Minimum of a bachelor’s degree in engineering (Computer Science, Engineering, Elect Elect etc)
    • Master’s degree in engineering management or business administration preferred
    • 5-7 years of engineering experience, ideally in a management role
    • Leadership skills necessary to manage and develop a team
    • Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track
    • Self-motivated attitude with the ability to multitask and thrive in a timeline driven environment
    • Interpersonal communication skills with expertise.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

    Job Features

    Experience

    5 - 7 years

    Apply Online