Team Lead, Site Reliability (Switching) at InterSwitch

    Full-Time
    Lagos State
    Posted 7 months ago

    Job Purpose

    • Carry out Setups and Deployments on the Core Switching Platforms. Support the Core Switching Platforms and ensure their optimal performance.

    Key Responsibilities
    Deployment of Applications:

    • Carry out Deployments on the Transaction Switching Applications (Postilion, Powercard etc)

    Automation:

    • Implement Automations of Activities that are involved in the management of the Switching Applications

    Application Environment Management:

    • Ensure 24×7 Availability of all Switching Applications.
    • Carry out Capacity planning to ensure Applications are always available to meet increasing demands
    • Create visibility into site health and key performance indicators of the Switching Systems
    • Ensure up-to date patching and full compliance to security standards of the Switching Systems.
    • Ensure up-to date documentation on the Switching Applications as well as changes made

    Troubleshooting:

    • Troubleshoot reported issues, and proactively identify areas in need of optimization
    • Working with technical support engineers to resolve critical incidents.
    • Create and update clear troubleshooting guides for the Switching Applications

    Request Fulfilment:

    • Implement Requests relevant to the operation and enhancement of the Core Switching Applications

    Team Management:

    • Co-ordinate the completion of activities within the team
    • Customer Escalation management
    • Resource Availability management
    • Process Management (Creation/Update, Gap Identification/Elimination)
    • Carry out Performance Management Reviews with the Team
    • Co-ordinate Productivity enhancement activities within the Team

    Requirements

    • Academic Qualification(s): Good first degree in Computer Science / Computer Engineering or other related fields.
    • Professional Qualification(s): Service Management Certifications (e.g. ITIL) is an advantage
    • Experience (Number of relevant years): Minimum (4) years relevant experience

    Method of Application

    Interested and qualified? Go to InterSwitch on www.linkedin.com to apply

    Job Features

    Experience

    4 years

    Apply Online