Team Lead, Site Reliability (Switching) at InterSwitch

Team Lead, Site Reliability (Switching) at InterSwitch

Job Features

Job FieldICT / Computer
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience4 years

Job Purpose

  • Carry out Setups and Deployments on the Core Switching Platforms. Support the Core Switching Platforms and ensure their optimal performance.

Key Responsibilities
Deployment of Applications:

  • Carry out Deployments on the Transaction Switching Applications (Postilion, Powercard etc)

Automation:

  • Implement Automations of Activities that are involved in the management of the Switching Applications

Application Environment Management:

  • Ensure 24×7 Availability of all Switching Applications.
  • Carry out Capacity planning to ensure Applications are always available to meet increasing demands
  • Create visibility into site health and key performance indicators of the Switching Systems
  • Ensure up-to date patching and full compliance to security standards of the Switching Systems.
  • Ensure up-to date documentation on the Switching Applications as well as changes made

Troubleshooting:

  • Troubleshoot reported issues, and proactively identify areas in need of optimization
  • Working with technical support engineers to resolve critical incidents.
  • Create and update clear troubleshooting guides for the Switching Applications

Request Fulfilment:

  • Implement Requests relevant to the operation and enhancement of the Core Switching Applications

Team Management:

  • Co-ordinate the completion of activities within the team
  • Customer Escalation management
  • Resource Availability management
  • Process Management (Creation/Update, Gap Identification/Elimination)
  • Carry out Performance Management Reviews with the Team
  • Co-ordinate Productivity enhancement activities within the Team

Requirements

  • Academic Qualification(s): Good first degree in Computer Science / Computer Engineering or other related fields.
  • Professional Qualification(s): Service Management Certifications (e.g. ITIL) is an advantage
  • Experience (Number of relevant years): Minimum (4) years relevant experience

Method of Application

Interested and qualified? Go to InterSwitch on www.linkedin.com to apply

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