Support Manager at Wandel International (Simba Group)

Support Manager at Wandel International (Simba Group)

Job Features

Job FieldAdministration / Secretarial
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience5 years

Details

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues sent to support desk and follow problems through to resolution and avoid breaching SLA
  • Set a clear mission and deploy strategies focused towards that mission
  • Prepare SLA documents with customer
  • Support contract management – renewal and follow-up
  • Ticket management
  • Send periodic support report to customers
  • Attend and setup support meeting
  • Brainstorm and propose initiatives to improve support and customer experience
  • Manage the company social media accounts

Requirements

  • Female
  • Minimum BSC Holder
  • Minimum of 5 years post NYSC experience
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Good digital marketing background
  • Proven working experience as a Customer Service personnel
  • Experience in providing customer service support.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.

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