Support Manager at Wandel International (Simba Group)

    Full-Time
    Lagos State
    Posted 7 months ago

    Details

    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Take ownership of customers issues sent to support desk and follow problems through to resolution and avoid breaching SLA
    • Set a clear mission and deploy strategies focused towards that mission
    • Prepare SLA documents with customer
    • Support contract management – renewal and follow-up
    • Ticket management
    • Send periodic support report to customers
    • Attend and setup support meeting
    • Brainstorm and propose initiatives to improve support and customer experience
    • Manage the company social media accounts

    Requirements

    • Female
    • Minimum BSC Holder
    • Minimum of 5 years post NYSC experience
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • Good digital marketing background
    • Proven working experience as a Customer Service personnel
    • Experience in providing customer service support.

    Method of Application

    Interested and qualified candidates should forward their CV to:¬†[email protected]¬†using the Job Title as the subject of the mail.

    Job Features

    Experience

    5 years

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