Retail / Operations Manager at Owens and Xley

Retail / Operations Manager at Owens and Xley

Job Features

Job FieldSales / Marketing / Retail / Business Development
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience2 years

Our client, a luxury fashion company is currently recruiting a suitably qualified candidate to fill the position below:

Location: Lekki

Duties and responsibilities

  • Plan out work assignments and work schedules of the employees and assign specific duties to employees
  • Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
  • Model and promote great customer service
  • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
  • Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
  • Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
  • Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
  • Inform BDM of competitor activities / promotions and strategies
  • Maintain an in-depth knowledge of products
  • Lead by example and model behavior that reflects the brand’s core values
  • Recruit, guide and develop a team of professional sales staff, according to local HR directives
  • Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
  • Continually develop the sales associates and other staff so they can grow with the Company as it grows
  • Work with HR on assessing all the sales associates, and store support staff
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
  • Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.

Daily Tasks:

  • Perform opening and closing procedures
  • Attend to customers
  • Take opening and closing stock count
  • Ensure store is visually appealing
  • Collate and communicate customer feedback.

Weekly Tasks:

Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports

Prepare weekly operations reports.

Monthly Tasks:

  • Work with BDM to prepare sales report
  • Prepare inventory report.

Key Requirements:

  • Bachelor’s degree or HND  in a related field
  • 2-years working experience  in a similar role
  • Strong writing and oral communication skills
  • Management skills
  • Strong customer service approach and attitude


Must live in Lekki Axis

SALARY

N100,000 – N120,000

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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