Regional Manager, Quick Service & Up-Country Locations at KPMG

Job FieldAdministration / Secretarial
Job TypeFull-Time
Experience5 years

Detailed Job Description

  • To monitor, manage, and develop the aftersales services of Quick service and Upcountry locations
  • To exploit all possible opportunities for growth of aftersales service within the regions
  • Managing public relations with (Fleet customers) Government and Corporate organizations for aftersales service.
  • Contribute to achieving Division’s set goals and targets
  • Achieving planned gross margin for Business
  • Minimize operating costs
  • Develops & Establish short- and long-term goals with the General Manager/Executive Director, then map out plans and strategies to achieve them
  • Coordination and control of the regional branches and Quick service locations
  • Raise performance standard
  • Formulate plans and objectives with the General Manager/Executive Director heads that will empower locations to achieve set targets.
  • Develop and communicate appropriate aftersales policies and strategies to achieve customer traffic to the workshops.
  • Aftersales culture in Quick service and upcountry locations.
  • Increase effectiveness, Fix it right first time, and customer satisfaction of Aftersales locations.
  • Effectively manage performance review process
  • Improve leadership and technical skills in the region
  • Build a disciplined workforce
  • Inculcate ownership approach to business of all staff of the region
  • Stimulate staff to top performance
  • Build a winning team and service culture in Quick service and upcountry locations
  • Monitor staff’s training and development needs and plans effectively.
  • Improve image of brands
  • Deliver against service level agreements for business
  • Identify/develop new market opportunities/segments for the Aftersales & Spare parts
  • Regularly scan competitive environment to ensure that our prices and service remain competitive
  • Any other Duties that may be assigned from time to time

Required Qualification and Experience

  • Five (5) years hands on experience
  • Membership of relevant accredited professional body.
  • Possession of a relevant post graduate degree is essential
  • Proficiency in Microsoft word, Excel. PowerPoint
  • Analytical and problem-solving skills
  • Result oriented/leadership skills
  • Strong Negotiation skills
  • Industry / product knowledge and proactiveness
  • Ability to work under pressure
  • Ability to take calculated business risk/decision
  • Excellent driving skills
  • Report presentation skills
  • Persistence/ organization skills.

Method of Application

Interested and qualified? Go to KPMG on to apply


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