Regional Manager, Quick Service & Up-Country Locations at KPMG

    Full-Time
    Other
    Posted 8 months ago

    Detailed Job Description

    • To monitor, manage, and develop the aftersales services of Quick service and Upcountry locations
    • To exploit all possible opportunities for growth of aftersales service within the regions
    • Managing public relations with (Fleet customers) Government and Corporate organizations for aftersales service.
    • Contribute to achieving Division’s set goals and targets
    • Achieving planned gross margin for Business
    • Minimize operating costs
    • Develops & Establish short- and long-term goals with the General Manager/Executive Director, then map out plans and strategies to achieve them
    • Coordination and control of the regional branches and Quick service locations
    • Raise performance standard
    • Formulate plans and objectives with the General Manager/Executive Director heads that will empower locations to achieve set targets.
    • Develop and communicate appropriate aftersales policies and strategies to achieve customer traffic to the workshops.
    • Aftersales culture in Quick service and upcountry locations.
    • Increase effectiveness, Fix it right first time, and customer satisfaction of Aftersales locations.
    • Effectively manage performance review process
    • Improve leadership and technical skills in the region
    • Build a disciplined workforce
    • Inculcate ownership approach to business of all staff of the region
    • Stimulate staff to top performance
    • Build a winning team and service culture in Quick service and upcountry locations
    • Monitor staff’s training and development needs and plans effectively.
    • Improve image of brands
    • Deliver against service level agreements for business
    • Identify/develop new market opportunities/segments for the Aftersales & Spare parts
    • Regularly scan competitive environment to ensure that our prices and service remain competitive
    • Any other Duties that may be assigned from time to time

    Required Qualification and Experience

    • Five (5) years hands on experience
    • Membership of relevant accredited professional body.
    • Possession of a relevant post graduate degree is essential
    • Proficiency in Microsoft word, Excel. PowerPoint
    • Analytical and problem-solving skills
    • Result oriented/leadership skills
    • Strong Negotiation skills
    • Industry / product knowledge and proactiveness
    • Ability to work under pressure
    • Ability to take calculated business risk/decision
    • Excellent driving skills
    • Report presentation skills
    • Persistence/ organization skills.

    Method of Application

    Interested and qualified? Go to KPMG on kpmgng.avature.net to apply

    Job Features

    Experience

    5 years

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