Operations Manager at a Reputable Hospitality Firm – Sigma Consulting Group

    Full-Time
    Lagos State
    Posted 7 months ago

    Location: Lekki, Lagos

    Summary

    • We seek for the ideal candidate who will be responsible for overseeing every department of our firm, ensure guests/ clients are satisfied with services provided, also to ensure smooth operations and hit maximum profit.

    Responsibilities

    • Fully responsible for all aspects of all departments.
    • Support and work with all Head of Departments in all aspects of running the hospitality space.
    • Ensure the premises are in operative condition as per category of the unit to receive and serve the guest.
    • Ensure that the guests are 100% satisfied with every service provided in our clients hospitality space.
    • Conduct occasional inspection of property to identify damaged utility and facilitate repair of replacement.
    • Responsible for the overall management of operation of the hotel.
    • Respond to client enquiries and assist with resolution of client problems.
    • Set and enforce customer service standards and procedures.
    • Develop and implement strategies for promoting their services/brand in order to attract clients.
    • Carry out survey to ensure and determine customer satisfaction level.

    Educational Requirements

    • Applicant must be a Bachelor’s of Science degree holder .
    • Applicant must have minimum of two years experience in same position.
    • Only applicants living in Lekki, Ajah and its environs would be considered.

    Skills:

    • Management skills.
    • Planning skills.
    • Customer service skills.
    • Ability to take initiative.
    • Problem solving skills.
    • Great communication skills.
    • Interpersonal skills.
    • Coordination
    • Active listening skills.

    Method of Application

    Interested and qualified? Go to Sigma Consult on www.sigmacg.co to apply

    Job Features

    Experience

    2 years

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