Customer Service Representative / Ghana at Outsource Company

Customer Service Representative / Ghana at Outsource Company

Job Features

Job FieldCustomer Care
Job TypeFull-Time
LocationAbuja FCT

Job Description

  • Make out-bound / receive inbound calls and respond to customer’s emails where applicable
  • Manage, research, identify, and resolve customer complaints using available resources
  • Identify and escalate issues to supervisors / team-lead
  • Provide product and service information to customers
  • Update existing customer information
  • Route calls to an appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Complete call logs and reports
  • And other duties as assigned.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using “L & D Coordinator” OR “Customer Service Representative / Ghana” as the subject of the mail.

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