Technology Support Executive at Talents and Skills Africa

    Job Features

    Job FieldICT / Computer
    Job TypeFull-Time
    EducationBA/BSc/HND
    LocationOyo State
    Experience2 years

    Location  Ibadan Oyo State

    Our Client, a corporate technology solutions provider in the document copy/print/scan equipment, maintenance servicing, print management solutions industry is seeking a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

    Responsibilities

    • Research and identify solutions to software and hardware issues
    • Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Ask customers targeted questions to quickly understand the root of the problem
    • Track computer system issues through to resolution, within agreed time limits
    • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Provide prompt and accurate feedback to customers
    • Refer to internal database or external resources to provide accurate tech solutions
    • Ensure all issues are properly logged
    • Prioritize and manage several open issues at one time
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    • Prepare accurate and timely reports
    • Document technical knowledge in the form of notes and manuals
    • Maintain jovial relationships with clients

    Requirements

    • Proven 2 years working experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
    • Hands-on experience with Windows, printers and other hardwares.
    • Good understanding of computer systems, printers and other tech products
    • Ability to diagnose and troubleshoot basic technical issues
    • Familiarity with remote desktop applications and help desk software
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal
    • BS degree in Information Technology, Computer Science or relevant field
    • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.