Technical Support Engineer at Swift Networks Limited

    Full-Time
    Lagos State
    Posted 8 months ago

    Key Responsibilities

    • Manage incidents, respond to requests for technical assistance in person, via phone & email
    • Ensure installation, maintenance and troubleshooting are carried out within agreed SLA.
    • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with the company’s approved standard.
    • Inform supervisors of recurring problems
    • Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks
    • Carry out the alignment of microwave radios on the network
    • Respond swiftly to alarms within acceptable SLA and rectification of faults on sites at various level.
    • Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF,  link degradation, cell unavailable, etc.
    • Monitoring, inspection and acceptance of new sites and ensuring 100% compliance with the    company’s specification
    • Maintain comprehensive records of all transmission links, power equipment, BTS and spare parts on-site
    • Monitors and coordinates all active and passive activities on eNodeB sites.
    • Analyze the root cause of outages with the aim of driving improved availability on the network.
    • Plan and implement both active and passive upgrade on the network to meet the customer’s need.
    • Inspects and supervises vendor’s completed jobs to the company’s specification
    • Collation and submission of periodic/job completion reports as at when due
    • Ensuring compliance with the customer’s SLA and KPI always.
    • Ability to configure routers (Cisco/Huawei) and switches
    • Responsible for supporting post-sales customer activity remotely and on-site
    • Responsible for carrying out detailed Site Survey & maintain proper documentation
    • Promptly investigate, resolve & report any incidents, errors, events or deviations.

    Essential Attributes:

    • Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

    Desired Attributes:

    • Relevant industry experience in handling telecommunication equipment.

    Qualifications

    • BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics or any other relevant fields with a grade of at least 2.1

    Desired Experience:

    • 1 to 3 years telecommunication experience.

    Method of Application

    Interested and qualified? Go to Swift Networks on www.linkedin.com to apply

    Job Features

    Experience

    1 - 3 years

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