Technical Support Engineer at Ascentech Services Limited

Technical Support Engineer at Ascentech Services Limited

Job Features

Job FieldEngineering / Technical
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience1 - 3 years

Duties and Responsibilities

  • Manage incidents, respond to requests for technical assistance in person, via phone & email
  • Responsible for supporting post-sales customer activity remotely and on-site.
  • Responsible for carrying out detailed Site Survey & maintain proper documentation
  • Perform installation and implementation and network integration at customer’s site
  • Promptly investigate, resolve & report any incidents, errors, events or deviations.
  • Ensure installation, maintenance and troubleshooting are carried out within agreed OLA.
  • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with organization approved standard.
  • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
  • Track and route problems and requests and document resolutions

Qualifications

  • HND / Graduate / Post Graduate in Electrical/ Electronics/ Computer/ Communication/ Info Tech Desired Experience 1 to 3 years in similar profile.
  • First-line contact, providing technical assistance to all walk-in customer at Shops
  • Assist in after-sales device setup, installation, and configuration processes for new subscribers
  • inventory list for shop 8] Recognize areas & forward plans for internal improvement to the Territory Sales Manager Function / Domain Customer Service / Technical Support Group Reporting To Direct – Supervisor Technical Support Group; Functional, HOD Place of Posting Nigeria Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer.

Method of Application

Interested and qualified candidates should send their CV to [email protected] using the “Job Title” as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

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