Team Lead, Site Reliability (Applications) at InterSwitch

    Job Features

    Job FieldICT / Computer
    Job TypeFull-Time
    EducationBA/BSc/HND
    LocationLagos State
    Experience4 years

    Job Purpose

    • Manage the team that ensures the availability and reliability of the Core Applications.
    • Provide support for the Applications and ensure their optimal performance.
    • Implement setup of new Applications in the company’s environment.

    Key Responsibilities
    Deployment of Applications:

    • Support the deployment of Applications on the production environment
    • Implement projects involving Setup and deployment of new Applications and enhancement of existing applications

    Automation:

    • Implement Automations of Activities that are involved in the management of Applications
    • Environment Management
    • Ensure 24×7 Availability of all Core Applications.
    • Carry out Capacity planning to ensure Applications are always available to meet demands
    • Create visibility into site health and key performance indicators of the Application Systems
    • Ensure up-to date patching and full compliance to security standards of the Application Systems.
    • Ensure up-to date documentation on all Core Applications as well as changes made.

    Troubleshooting:

    • Troubleshoot reported issues, and proactively identify areas in need of optimization
    • Working with technical support engineers to resolve critical incidents.
    • Create and update clear troubleshooting guides for Applications

    Request Fulfilment:

    • Implement Requests relevant to the operation and enhancement of the Core Processing Applications

    Team Management:

    • Co-ordinate the completion of activities within the team
    • Customer Escalation management
    • Resource Availability management
    • Process Management (Creation/Update, Gap Identification/Elimination)
    • Carry out Performance Management Reviews with the Team
    • Co-ordinate Productivity enhancement activities within the Team

    Requirements

    • Academic Qualification(s): Good first degree in Computer Science / Computer Engineering or other related fields.
    • Professional Qualification(s): Service Management Certifications (e.g. ITIL) is an advantage
    • Experience (Number of relevant years): Minimum of (4) years relevant experience.

    Method of Application

    Interested and qualified? Go to InterSwitch on www.linkedin.com to apply