Site Reliability (Applications) Officer at InterSwitch

Job FieldICT / Computer
Job TypeFull-Time
LocationLagos State
Experience4 years

Job Purpose

  • Manage the team that ensures the availability and reliability of the Core Applications.
  • Provide support for the Applications and ensure their optimal performance.
  • Implement setup of new Applications in the company’s environment.

Deployment of Applications:

  • Support the deployment of Applications on the production environment
  • Implement projects involving Setup and deployment of new Applications and enhancement of existing applications


  • Implement Automations of Activities that are involved in the management of Applications
  • Environment Management
  • Ensure 24×7 Availability of all Core Applications.
  • Carry out Capacity planning to ensure Applications are always available to meet demands
  • Create visibility into site health and key performance indicators of the Application Systems
  • Ensure up-to date patching and full compliance to security standards of the Application Systems.
  • Ensure up-to date documentation on all Core Applications as well as changes made.


  • Troubleshoot reported issues, and proactively identify areas in need of optimization
  • Working with technical support engineers to resolve critical incidents.
  • Create and update clear troubleshooting guides for Applications.


  • Implement Requests relevant to the operation and enhancement of the Core Processing Applications


  • Co-ordinate the completion of activities within the team
  • Customer Escalation management
  • Resource Availability management
  • Process Management (Creation/Update, Gap Identification/Elimination)
  • Carry out Performance Management Reviews with the Team
  • Co-ordinate Productivity enhancement activities within the Team

Academic Qualification(s):

  • Good first degree in Computer Science / Computer Engineering or other related fields.

Professional Qualification(s):

  • Service Management Certifications (e.g. ITIL) is an advantage.

Experience (Number of relevant years):

  • Minimum of (4) years relevant experience.

Method of Application

Interested and qualified? Go to InterSwitch on to apply


Related Job

Hey You!

Subscribe and Get Exclusive Scholarship Updates!
Enter Your Details Below