Site Reliability (Applications) Officer at InterSwitch

    Full-Time
    Lagos State
    Posted 7 months ago

    Job Purpose

    • Manage the team that ensures the availability and reliability of the Core Applications.
    • Provide support for the Applications and ensure their optimal performance.
    • Implement setup of new Applications in the company’s environment.

    Responsibilities
    Deployment of Applications:

    • Support the deployment of Applications on the production environment
    • Implement projects involving Setup and deployment of new Applications and enhancement of existing applications

    Automation:

    • Implement Automations of Activities that are involved in the management of Applications
    • Environment Management
    • Ensure 24×7 Availability of all Core Applications.
    • Carry out Capacity planning to ensure Applications are always available to meet demands
    • Create visibility into site health and key performance indicators of the Application Systems
    • Ensure up-to date patching and full compliance to security standards of the Application Systems.
    • Ensure up-to date documentation on all Core Applications as well as changes made.

    Troubleshooting:

    • Troubleshoot reported issues, and proactively identify areas in need of optimization
    • Working with technical support engineers to resolve critical incidents.
    • Create and update clear troubleshooting guides for Applications.

    Fulfilment:

    • Implement Requests relevant to the operation and enhancement of the Core Processing Applications

    Management:

    • Co-ordinate the completion of activities within the team
    • Customer Escalation management
    • Resource Availability management
    • Process Management (Creation/Update, Gap Identification/Elimination)
    • Carry out Performance Management Reviews with the Team
    • Co-ordinate Productivity enhancement activities within the Team

    Requirements
    Academic Qualification(s):

    • Good first degree in Computer Science / Computer Engineering or other related fields.

    Professional Qualification(s):

    • Service Management Certifications (e.g. ITIL) is an advantage.

    Experience (Number of relevant years):

    • Minimum of (4) years relevant experience.

    Method of Application

    Interested and qualified? Go to InterSwitch on www.linkedin.com to apply

    Job Features

    Experience

    4 years

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