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Site Reliability (Applications) Officer at InterSwitch

Job FieldICT / Computer
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience4 years

Job Purpose

  • Manage the team that ensures the availability and reliability of the Core Applications.
  • Provide support for the Applications and ensure their optimal performance.
  • Implement setup of new Applications in the company’s environment.

Responsibilities
Deployment of Applications:

  • Support the deployment of Applications on the production environment
  • Implement projects involving Setup and deployment of new Applications and enhancement of existing applications

Automation:

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  • Implement Automations of Activities that are involved in the management of Applications
  • Environment Management
  • Ensure 24×7 Availability of all Core Applications.
  • Carry out Capacity planning to ensure Applications are always available to meet demands
  • Create visibility into site health and key performance indicators of the Application Systems
  • Ensure up-to date patching and full compliance to security standards of the Application Systems.
  • Ensure up-to date documentation on all Core Applications as well as changes made.

Troubleshooting:

  • Troubleshoot reported issues, and proactively identify areas in need of optimization
  • Working with technical support engineers to resolve critical incidents.
  • Create and update clear troubleshooting guides for Applications.

Fulfilment:

  • Implement Requests relevant to the operation and enhancement of the Core Processing Applications

Management:

  • Co-ordinate the completion of activities within the team
  • Customer Escalation management
  • Resource Availability management
  • Process Management (Creation/Update, Gap Identification/Elimination)
  • Carry out Performance Management Reviews with the Team
  • Co-ordinate Productivity enhancement activities within the Team

Requirements
Academic Qualification(s):

  • Good first degree in Computer Science / Computer Engineering or other related fields.

Professional Qualification(s):

  • Service Management Certifications (e.g. ITIL) is an advantage.

Experience (Number of relevant years):

  • Minimum of (4) years relevant experience.

Method of Application

Interested and qualified? Go to InterSwitch on www.linkedin.com to apply

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