SharePoint Administrator / Support Analyst at PoweredUp Consulting

SharePoint Administrator / Support Analyst at PoweredUp Consulting

Job Features

Job FieldICT / Computer
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience3 years

Role Objectives

  • Manage and Configure SharePoint environment to support users and business requirements
  • Ensure smooth every day running of client applications/products, ensure SLAs are met and that quality targets are reached in accordance with agreed client contract.
  • To develop quality software to stipulated time and date whilst ensuring proper commenting in the source codes to guarantee transferability.
  • To develop software solutions as specified by the analysis team with strict adherence to source code versioning and coding standards/conventions.

Responsibilities
Development Responsibilities:

  • Researching, designing and writing new software programs
  • Unit testing new programs and fault finding
  • Developing existing programs by analyzing and identifying areas for modification
  • Bolting together’ existing software products and getting incompatible platforms to work together
  • Investigating new technologies
  • Assisting technical authors with writing operational documentation
  • Maintaining systems by monitoring and correcting software defects
  • Working closely with other staff, such as project managers, graphic artists, systems analysts, and sales and marketing
  • Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
  • Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project.
  • Unit tested and quality software Programs
  • Clearly commented and versioned source codes

Support Responsibilities:

  • Providing 1st, 2nd & 3rd Line support to computer users’ problems, supplying training and feedback to those users to lessen the occurrence of future problems.
  • Create / manage workflows to automate processes in both SharePoint Workflows and Microsoft Flow
  • Troubleshooting difficult or unusual situations, and suggesting workflow improvements to management.
  • Ensure all support calls are logged.
  • A good understanding of PCs, operating systems, networking and applications, whether in-house or shrink-wrapped.
  • Effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps either remotely or in person.
  • In terms of remote support, the capacity to visualize what’s taking place on the user’s desktop.
  • The aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers, are also valuable traits.
  • Researching, designing and writing new software programs
  • Unit testing new programs and fault finding
  • Developing existing programs by analyzing and identifying areas for modification
  • Bolting together’ existing software products and getting incompatible platforms to work together.
  • Investigating new technologies

Qualification, Experience & Skill Requirements

  • university Degree in Computer / Information Technology or related field.
  • Must have at least 3 yrs relevant working experience and is able to work without supervision.

Essential Skills:

  • He/she must have good knowledge of application development.
  • Knowledge of SharePoint support &/or applications development.
  • He/she must have the ability to develop custom SharePoint workflows.
  • He/she must have the ability to build SharePoint solutions using CSOM and/or JSOM.
  • He/she must have the ability to develop SharePoint Add-in Solutions.
  • Intermediate proficiency in SharePoint or SharePoint Online architecture and design.
  • Experience creating and implementing systems needed for the business for collaboration, document management and workflow.
  • Excellent verbal and written communication skills.
  • Ability to write clear, concise documentation for a wide audience.
  • Ability to communicate at all levels and be able to convert user and management requirements into actionable plans and solutions.
  • Ability to work well under pressure as an individual and as part of a team.
  • Willingness to learn and take on new challenges.
  • Good knowledge of Code repository.
  • An ability to rapidly and effectively understand and translate business requirements into technical solutions
  • Proven skill in developing and managing maintainable code-bases
  • Knowledge and experience of cross-browser issues
  • Experience of working in an environment where products have to be delivered to specific time-scales
  • Self-motivated with good organizational skills in order to work to challenging deadlines
  • Experience of supporting, modifying and maintaining systems and code developed by others

Method of Application


Interested and qualified? Go to PoweredUp Consulting on poweredup.com.ng to apply

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