Service Advisor at Eden Solutions and Resources

Service Advisor at Eden Solutions and Resources

Job Features

Job FieldAdministration / Secretarial
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience7 - 10 years

Description

  • Generate counter sales for walk-in customers and record transactions in system database and software;
  • Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
  • Greet customers when they arrive at the parts and service centre and direct them to an available technician;
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work;
  • Provide customers with in-depth information about available aftersales  and OEM (original equipment manufacturer) part options;
  • Respond to questions about service outcomes (after consulting with technician if and where necessary);
  • Advise customers about warranty procedures and potential cost savings processes;
  • Manage and oversee the service centre’s workflow and scheduling;
  • Call customers to inform them of changes in service, service maintenance dates and to let them know their vehicle is ready for pick-up.

Requirements

  • Bachelor’s Degree qualification.
  • 7-10 Years’ Experience.
  • Preferably Female.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the “Job Title” as the subject of the email.

Note: If you are excited about this, and want to start on the path of becoming one of the future leaders, we’d like to hear from you.

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