Sales & Marketing Executive at Marriott International, Inc.

Sales & Marketing Executive at Marriott International, Inc.

Job Number 20051755
Location: Ikot Ekpene, Akwa Ibom
Schedule: Full-time
Job Category Sales and Marketing
Position Type: Non-Management / Hourly

Job Summary

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
  • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Bonvoy points.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information into appropriate software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
  • Assist management in training and motivating employees; serve as a role model.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Promote awareness of brand image internally and externally.
  • Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences.
  • Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software.
  • Make updates to property website and monitor website for accuracy on a weekly basis.
  • Handle magazine photo shoots on property.
  • When public relations director is not available, response to all daily general media inquiries or refer to an appropriate spokesperson.
  • Help to monitor media coverage and other external factors to identify potential or actual problem areas and opportunities.
  • Support media relations outreach efforts and other activities to bolster the property’s reputation and image in the community.
  • Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Job Responsibilities
Policies and Procedures:

  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations:

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
  • Thank guests with genuine appreciation and provide a fond farewell.

Communication:

  • Exchange information with other employees using electronic devices.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Assists Management:

  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Working with Others:

  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks:

  • Enter and locate work-related information using computers and/or point of sale systems.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales:

  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Promote awareness of brand image internally and externally.
  • Develop marketing materials for promotional events, property tours, and conferences.
  • Gather materials and assemble information packages (e.g., brochures, promotional materials, maps, price lists, or menus).
  • Assist in coordinating custom property familiarization trips for clients.
  • Order collateral and office supplies.

Rewards and Gift Certificates:

  • Enter Marriott Bonvoy information into appropriate software when taking guest reservations.

Public Relations

  • Refer requests for information from the media to an appropriate spokesperson or information source.
  • Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software.
  • Handle magazine photo shoots on property.
  • Support activities and initiatives to bolster the property’s reputation and image in the media and in the community.
  • Make updates to property website by making changes directly to the website or by coordinating with appropriate others in order to make updates.
  • Support media relations outreach efforts, including pitching ideas and events, interview facilitation, and media tours.
  • Respond to all daily general media inquiries via email, phone, and/or written correspondence
  • Coordinate on-property visits from media, including reservations, amenities, special requests, and dining.
  • Update digital library and press clippings as needed.
  • Attend daily line-ups promptly.
  • Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities.
  • File information and update press database, including list of all media contacts and media distribution lists (e.g., contact information, magazine circulation and demographics).
  • Assist with on-site media relations for local events, including, but not limited to, grand openings / anniversaries, marketing / promotional events, and other press functions.

Education

  • High school diploma / G.E.D. equivalent
  • Related Work Experience
  • At least 2 years of related work experience
  • Supervisory Experience
  • No supervisory experience is required

Competencies
Analytical Skills:

  • Computer Skills
  • Problem Solving
  • Decision-Making
  • Learning

Interpersonal Skills:

  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Diversity Relations

Communications:

  • English Language Proficiency
  • Listening
  • Writing
  • Communication
  • Telephone Etiquette Skills
  • Applied Reading
  • Electronic Communication

Personal Attributes:

  • Dependability
  • Adaptability / Flexibility
  • Positive Demeanor
  • Integrity
  • Initiative
  • Stress Tolerance
  • Innovation
  • Self-Development

Organization:

  • Multi-Tasking
  • Time Management
  • Planning and Organizing
  • Detail Orientation

Sales:

  • Product Promotion
  • Contract Negotiation
  • Client Management
  • Patience
  • Go-Getter Attitude
  • Reliable
  • Flexible

Administration:

  • Typing

Public Relation:

  • Media Communication
  • Social Media Management

Physical Abilities:

  • Visual Activity Preferred Qualifications

Method of Application

Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

Note: Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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