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    Retail Associate at Owens and Xley

    Lagos State
    Posted 7 months ago

    Location: Victoria Island, Lagos

    Job Descriptions

    • The Retail Associates are the first line of contact for walk-in customers to the brand.
    • They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
    • She must be knowledgeable about the products and able to adequately guide the customer at all times.

    Key Responsibilities

    • Establish, develop and maintain positive business and customer relationships
    • Work in line with company policy to achieve set sales targets and outcomes within schedule
    • Arrange displays on a regular basis
    • Report discrepancies and problems to the Store Manager.
    • Give advice and guidance on product selection to customers.
    • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
    • Working within established guidelines, particularly with product lines.
    • Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
    • Coordinate all issues with key clients between sales, fulfillment and customer support
    • Keep a schedule of events /special promotions
    • Work with management to organize and execute sales campaigns
    • Perform all other duties as assigned
    • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
    • Keep store tidy and clean and ensure office assistants clean constantly.
    • Process all cash and card payments
    • Answer first line queries and complaints from customers.
    • Balance cash registers with receipts.
    • Execute the store’s visual merchandising concept
    • Work with store manager to conduct inventory count
    • Work with store manager to prepare store reports

    Skills and Abilities:

    • Highly analytical with a drive for numbers
    • Good networking, prospecting and closing skills
    • High level of professionalism
    • Result-oriented team player with exceptional motivation and interpersonal skills.
    • Relationship management skills and openness to feedback
    • Excellent selling, communication and negotiation skills
    • Good written and verbal communication skills
    • Able to work in a fast pace environment
    • High proficiency in MS Office Suite
    • Must be able to prepare management reports and correspondence
    • Good initiative, time and stress management skills

    Personal Attributes:

    • Keen eye for detail
    • Have a deep desire to work in the luxury retail industry
    • Sociable and friendly
    • Confident and pleasant
    • Knowledgeable of current trends
    • Loves a challenge
    • Assertive and creative
    • Stylish


    • HND or B.Sc in any related discipline
    • 1 year experience in a similar role

    Salary Range
    N50,000 – N60,000 / Month

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the “Job title” as subject of the email.

    Job Features


    1 year

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