Retail Associate at Owens and Xley

Retail Associate at Owens and Xley

Job Features

Job FieldSales / Marketing / Retail / Business Development
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience1 year

Location: Victoria Island, Lagos

Job Descriptions

  • The Retail Associates are the first line of contact for walk-in customers to the brand.
  • They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
  • She must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilities

  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Arrange displays on a regular basis
  • Report discrepancies and problems to the Store Manager.
  • Give advice and guidance on product selection to customers.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
  • Working within established guidelines, particularly with product lines.
  • Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
  • Coordinate all issues with key clients between sales, fulfillment and customer support
  • Keep a schedule of events /special promotions
  • Work with management to organize and execute sales campaigns
  • Perform all other duties as assigned
  • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
  • Keep store tidy and clean and ensure office assistants clean constantly.
  • Process all cash and card payments
  • Answer first line queries and complaints from customers.
  • Balance cash registers with receipts.
  • Execute the store’s visual merchandising concept
  • Work with store manager to conduct inventory count
  • Work with store manager to prepare store reports

Skills and Abilities:

  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills

Personal Attributes:

  • Keen eye for detail
  • Have a deep desire to work in the luxury retail industry
  • Sociable and friendly
  • Confident and pleasant
  • Knowledgeable of current trends
  • Loves a challenge
  • Assertive and creative
  • Stylish

Requirements

  • HND or B.Sc in any related discipline
  • 1 year experience in a similar role

Salary Range
N50,000 – N60,000 / Month

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the “Job title” as subject of the email.

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