Reliance Care Officer at RelianceHMO

    Full-Time
    Lagos State
    Posted 8 months ago

    Location: Gbagada, Lagos

    The Position

    • The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
    • As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen. Also, you are able to learn fast and work under high pressure.
    • You are a team player “ able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

    Key Responsibilities

    • Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
    • Respond to requests, enquiries and complaints from clients and prospective clients.
    • Assist prospective clients in their choice of company’s Health Plan by providing relevant information.
    • Follow-up on prospective clients and ensure they become actual clients.
    • Upgrade enrollees’ Health plans accordingly.
    • Escalate unresolved issues to the team lead and follow-up on the clients’ complaints.
    • Politely attend to clients’ suggestions, objections and complaints.
    • Communicate with clients to inform them of updates in service.
    • Conduct surveys to evaluate Customer Satisfaction.
    • Forward feedbacks, tasks and recommendations to appropriate units/personnel.
    • Record details of customer feedback using the appropriate internal communication system.
    • Document daily activities and forward report to Team Lead.
    • Update the to-do list from communication with clients.

    You’ll love this opportunity because:

    • You’ll have a lot of independence in managing projects
    • We have a vibrant and active culture
    • Co-workers are a close-knit, intelligent, and motivated team

    Qualification

    • Bachelor’s Degree.

    Method of Application

    Interested and qualified? Go to Reliance HMO on docs.google.com to apply

    Apply Online