Payment Terminal Customer Associate at Karrabo Financial Solutions

Payment Terminal Customer Associate at Karrabo Financial Solutions

Job Features

Job FieldCustomer Care
Job TypeFull-Time
LocationLagos State

Location: Lagos Island, Lagos

Role Summary

  • We are looking to employ a passion driven and detail-oriented Payment Terminal Customer Associate who would work with team member to drive business growth and increase company sales.
  • He/she will be responsible for frontline support to clients, analysing client database, providing information on our product/services and responding to inquiries, tenders to increase organizational efficiency, sustainability and profitability.

Key Responsibilities

  • Receive and process customers’ requests in a professional and courteous manner
  • Handle all clients’ inquiries at first point.
  • Conduct on-call training for Agents and Merchant to improve product knowledge
  • Ensure all POS terminal queries are promptly resolved within the team’s Service Level Agreement
  • Monitor terminal dashboard/database to ensure that all terminals are operational and optimised in accordance with goals and objectives
  • Create a relaxed atmosphere for clients on their visit to the company.
  • Attend to all support calls 24 hour a day and 7 days a week (public holidays and weekend inclusive)
  • Maintain a database of current and potential merchant/client account information and update all client communications including calls, emails and meetings using CRM application (a good knowledge of accounting software is required).
  • Prep and configure all brands of terminals and ensure terminals are confirmed okay before deployment
  • Assists in setting up new client accounts
  • Performs additional duties when required, including drafting brochures and organizing the filing system

Qualifications and Requirements

  • OND in Business Management or relevant field.
  • Experience – Minimum of 24 months in a similar role within the Non-Banking Financial Sector
  • Proven experience working in a Business Development role in a similar role
  • Proficiency in all Microsoft Office applications and CRM software.
  • The ability to work in a fast-paced environment and Eye for detail and a self-starter
  • Excellent analytical, problem-solving and management skills.
  • Effective communication skills.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] with the position applied for as the subject of the email.

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