IT Support at Eat 'N' Go Limited

IT Support at Eat ‘N’ Go Limited

Job Description

  • The IT support Associate will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Executive.
  • The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and The Companies ERP plus general maintenance of all IT-related hardware / software. The position provides exposure to a broad range of IT-related projects and activities

Key Aims and Objectives

  • Escalating IT issues to the IT Support Executive where necessary
  • Responsible for managing backups and tape rotation
  • Diagnosing and resolving technical issues
  • Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
  • Providing desktop and server support
  • Supporting and maintaining MS Server, Pulse, Microsoft Dynamics RMS, Focus and NAV
  • Setting up and configuring new laptops and desktops
  • Installing authorized software to laptops and desktops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Antivirus installation to all desktops and laptops
  • Fault finding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Ensuring all logs for equipment and users are maintained
  • Setting up and configuring new servers
  • Installing authorized software to core server
  • Creating purchase requisitions for IT hardware / software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Exchange server mailbox maintenance including archiving mailboxes
  • Providing support for MAC PCs
  • Preparing documents, meeting materials and correspondence
  • Performing basic administrative support duties, as required, to meet specific operational objectives
  • Performing miscellaneous job-related duties as assigned by the IT Support Executive
  • Working extra hours to meet deadlines, as required and where reasonable
  • Providing assistance as required to the IT Support Executive
  • Providing assistance and support to colleagues in IT-related matters
  • Ensuring that a high level of customer service and support is provided to all internal and external customers

Qualifications

  • A recognised Diploma / Degree in IT or Engineering
  • Hands-on network engineering experience implementing and administrating network devices
  • Desktop, laptop and mobile devices installation and problem resolution
  • Able to configure networks for fast, secure, reliable operation.
  • Good analytical and problem-solving skills to assess network performance and recommend changes.
  • Hands-on experience with network monitoring and network diagnostic tools.
  • Good interpersonal skills to communicate with users, vendors and other IT personnel.
  • Project management skills .
  • Ability to prioritise and multitask.

Method of Application

Note: Only qualified candidates will be contacted.

Location: Kano  Application Link

Locations: Edo (Benin) and Delta (Asaba)  Application Link

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