Executive, Shop Operations (Customer Care Service Executive) at Proten

    Full-Time
    Lagos State
    Posted 7 months ago

    Location: Lekki- Ajah Axis – Lagos
    Employment Type: Full-time
    Reporting To: Direct – Supervisor Shop Operations; Functional – Territory Sales Manager

    Job Requirements

    • First line interaction with customers
    • Ensure customer queries / requests/ concerns are attended, documented and reported to management
    • Follow-up with relevant department should in case there is any delay, escalate at deviations
    • Connect with customers and maintain cordial relations in the interest of the business
    • Responsible for Stock and Cash Management at the shop
    • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised  
    • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
    • Ensure Customer Service attitude is exemplified by actions and initiatives
    • Motivate contribution from colleagues to ensure Customer Delight
    • Adopt standards for business activities/processes and ensure adherence
    • Ensure Daily Operational Reports are prepared and submitted in time
    • Share improvisations with management which can be replicated at all locations/ processes

    Essential Attributes:

    • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling
    • capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

    Desired Attributes:

    • Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning
    • and organizing skills proven achiever, Should have sharp business acumen

    Qualifications Graduate / Post Graduate

    • Desired Experience 2 to 5 years in a similar profile

    Salary
    N60,000 – N90,000 Monthly

    Method of Application

    Interested and qualified? Go to Proten on docs.google.com to apply

    Job Features

    Experience

    2 - 5 years

    Apply Online