Executive, Shop Operations (Customer Care Service Executive) at Proten

Executive, Shop Operations (Customer Care Service Executive) at Proten

Job Features

Job FieldCustomer Care
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience2 - 5 years

Location: Lekki- Ajah Axis – Lagos
Employment Type: Full-time
Reporting To: Direct – Supervisor Shop Operations; Functional – Territory Sales Manager

Job Requirements

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised  
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes

Essential Attributes:

  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling
  • capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

  • Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning
  • and organizing skills proven achiever, Should have sharp business acumen

Qualifications Graduate / Post Graduate

  • Desired Experience 2 to 5 years in a similar profile

Salary
N60,000 – N90,000 Monthly

Method of Application

Interested and qualified? Go to Proten on docs.google.com to apply

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