Demand and Capacity Analyst at GVA Partners

Demand and Capacity Analyst at GVA Partners

Job Features

Job FieldICT / Computer
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience3 - 4 years

Job Description

  • The Demand and Capacity Analyst role is critical to the integrated IT organisation’s success
  • The Demand and Capacity Analyst is needed to coordinate and manage the forecasting of demand from the business and IT infrastructure, and communicate capacity requirements to the delivery units.

Responsibilities

  • Engage cross-functionally to define problem statement, collect data, and build analytical models
  • Manage the relationship with business units with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)
  • Build performance dashboards and visualizations to highlight trends, and develop business insights
  • Proven people management skill set
  • Initiate, participate and contribute to any on-going business activity which will create substantial IT demand
  • Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders
  • Automate data collection, develop and maintain analytical models, and generate reports and dashboards that measure the performance of data centre
  • Design, develop and maintain a periodic capacity plan to include monitoring, trending, forecasting and assessing new demand.
  • Using predictive tools to help manage the resources required to deliver IT services for changing business demand.
  • Prepare and establish a process for on-going capacity management.
  • Participate in customer service initiatives and project roll outs to cater for growing business needs
  • Define Process Policies, Standards, and Conceptual Models
  • Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies and on-going project portfolio.
  • Define Measurements, Controls and KPI’s to ensure proper capacity management
  • Identifying and implementing changes to the process
  • Ensuring the standards and procedures are being followed by Technology Capacity Analysts.

Job Requirements

  • First Degree in Computer Science or an IT related field
  • Experienced with banking infrastructure
  • 3 – 4 years of experience in IT Infrastructure Management
  • Thorough knowledge of ITIL process and framework (MUST)
  • Exposure to various domains of IT Infrastructure, such as Network, Windows / UNIX, Database, etc.
  • Awareness of the current technologies and tools for IT management, availability and capacity management
  • Experience leveraging Excel to drive data-driven insights for the business and IT Infrastructure
  • Experience using data driven models for the purposes of developing forecasts and strategic plans
  • Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment
  • Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability
  • Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
  • Proficient in Microsoft Excel and comfortable in dealing with large amounts of data
  • Has analytical and structured work method
  • High sense of responsibility, able to work independently and proactively
  • Experiences in IT operations on enterprise level
  • Familiarity with Data warehousing.

Method of Application

Interested and qualified candidates should send their CV (in Microsoft word), current and expected salary to: [email protected] , [email protected] and [email protected] using the Job Title as the subject of the mail.

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