Customer Service Representatives at Fadac Resources and Services

Customer Service Representatives at Fadac Resources and Services

Job Features

Job FieldCustomer Care
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience2 - 3 years

Job Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face.
  • To provide practical knowledge of customer service related issues in a service organization.
  • Respond promptly to customer inquiries and complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Follow up on customer request
  • Provide feedback on the efficiency of the customer service process

Job Requirements

  • Minimum of BSc in Mass Communication or any related field
  • 2 – 3 years of proven work experience as a Customer service representative
  • Good Interpersonal and Listening skills
  • Good Communication skills – verbal and written
  • Problem analysis and problem-solving
  • Knowledge of customer service principle and practices.
  • Attention to details and accuracy.

Method of Application

Interested and qualified? Go to Fadac Resources on fadacresources.zohorecruit.com to apply

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