Customer Service Representative Intern at Fenix International

    Full-Time
    Lagos State
    Posted 7 months ago

    Team: Customer Experience

    Job Description

    • Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representative interns with passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
    • A successful Customer Service Representative intern must be fluent in either Igbo, Yoruba or Hausa, a critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

    Responsibilities, Deliverables and Activities
    Key Responsibilities:

    • Ensure an excellent experience to all customers with each interaction
    • Give customers information about products and services
    • Cross-sell Fenix products to customers where possible

    Deliverables and Activities:

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Vet and open customer accounts by recording account information.
    • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
    • Follow-up with customers who have delayed payments
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Build sustainable relationships of trust through open and interactive communication
    • Go the extra mile to engage customers
    • Work with customer service manager to ensure proper customer service is being delivered
    • Close out or open call records
    • Read from scripts
    • Resolve customer complaints via phone, email, mail or social media
    • Identify and communicate areas for continual improvement of service levels for the call
    • Center; recommending process improvements

    Required Skills & Experience

    • An OND/HND/Bachelor’s degree from a recognized institution
    • 1-2 years of experience
    • Excellent Written and Verbal Communication Skills
    • Microsoft Excel skills
    • Ability to interact with peers and mid level leaders internally

    Highly Desired Skills:

    • Ability to work both in teams and independently
    • Passionate about solving problems for customers in rural communities
    • Proficiency in English Language and 1 or more other Nigerian Languages
    • Critical thinking skills (ability to think outside the box)
    • Good problem solving skills (solutions oriented)
    • Flexibility with ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas

    Remuneration
    Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment

    Method of Application

    Application Instruction

    • Please submit your resume and cover letter through the above link
    • In your cover letter, please be sure to highlight the following:
      • Why you are interested in Fenix International, and
      • What excites you about this particular role.

    Note

    • We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.
    • We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

    Interested and qualified? Go to Fenix International on boards.greenhouse.io to apply

    Job Features

    Experience

    1 - 2 years

    Apply Online