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Customer Service Representative Intern at Fenix International

Job FieldCustomer Care Internship / Volunteering
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience1 - 2 years

Team: Customer Experience

Job Description

  • Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representative interns with passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • A successful Customer Service Representative intern must be fluent in either Igbo, Yoruba or Hausa, a critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables and Activities
Key Responsibilities:

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  • Ensure an excellent experience to all customers with each interaction
  • Give customers information about products and services
  • Cross-sell Fenix products to customers where possible

Deliverables and Activities:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Vet and open customer accounts by recording account information.
  • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
  • Follow-up with customers who have delayed payments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Read from scripts
  • Resolve customer complaints via phone, email, mail or social media
  • Identify and communicate areas for continual improvement of service levels for the call
  • Center; recommending process improvements

Required Skills & Experience

  • An OND/HND/Bachelor’s degree from a recognized institution
  • 1-2 years of experience
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas

Remuneration
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment

Method of Application

Application Instruction

  • Please submit your resume and cover letter through the above link
  • In your cover letter, please be sure to highlight the following:
    • Why you are interested in Fenix International, and
    • What excites you about this particular role.

Note

  • We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.
  • We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

Interested and qualified? Go to Fenix International on boards.greenhouse.io to apply

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