Customer Service Representative at Shopsfit Nigeria

Customer Service Representative at Shopsfit Nigeria

Job Features

Job FieldCustomer Care
Job TypeFull-Time
EducationBA/BSc/HND
LocationLagos State
Experience1 year

Location: Lekki, Lagos

Core Responsibilities

  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Receive customers and address all issues concerning company products and/or services.
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • Bachelor’s degree or equivalent
  • Minimum of 1-year experience in a similar role.
  • Proficiency in the use of Microsoft Office applications
  • Ability to stay calm when customers are stressed.

Method of Application

Interested and qualified? Go to Shopsfit Nigeria on www.linkedin.com to apply

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