Customer Service Officer (Female) at an ICT Company – Willers Solutions Limited

    Full-Time
    Lagos State
    Posted 8 months ago

    Job Description

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Qualifications

    • Minimum of OND.
    • Min of 1 year Cognate experience as Customer Service.

    Skills:

    • Well Outspoken
    • Active Listening
    • Adaptability
    • Attentiveness
    • Conflict resolution
    • Creativity
    • Decision-making
    • Effective communication
    • Empathy
    • Open-mindedness
    • Patience
    • Quick thinking
    • Responsiveness
    • Timeliness.

    Method of Application

    Interested and qualified candidates should send their CV in MS Word format to: [email protected] using “Customer Service Officer” as the subject of the email.

    Note: Only qualified candidates will be shortlisted.

    Job Features

    Experience

    1 year

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