Customer Service Officer (Female) at an ICT Company - Willers Solutions Limited

Customer Service Officer (Female) at an ICT Company – Willers Solutions Limited

Job Features

Job FieldCustomer Care
Job TypeFull-Time
EducationOND
LocationLagos State
Experience1 year

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • Minimum of OND.
  • Min of 1 year Cognate experience as Customer Service.

Skills:

  • Well Outspoken
  • Active Listening
  • Adaptability
  • Attentiveness
  • Conflict resolution
  • Creativity
  • Decision-making
  • Effective communication
  • Empathy
  • Open-mindedness
  • Patience
  • Quick thinking
  • Responsiveness
  • Timeliness.

Method of Application

Interested and qualified candidates should send their CV in MS Word format to: [email protected] using “Customer Service Officer” as the subject of the email.

Note: Only qualified candidates will be shortlisted.

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