Customer Service Officer (Female) at an ICT Company – Willers Solutions Limited

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Minimum of OND.
• Min of 1 year Cognate experience as Customer Service.

Skills:

• Well Outspoken
• Active Listening
• Adaptability
• Attentiveness
• Conflict resolution
• Creativity
• Decision-making
• Effective communication
• Empathy
• Open-mindedness
• Patience
• Quick thinking
• Responsiveness
• Timeliness.

Method of Application

Interested and qualified candidates should send their CV in MS Word format to: [email protected] using “Customer Service Officer” as the subject of the email.

Note: Only qualified candidates will be shortlisted.