Customer Service Agent at Buylesser Online Marketplace

    Full-Time, Remote
    Lagos State
    Posted 7 months ago

    Location: Lekki, Lagos (Remote)

    Job Description

    • Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives.

    Duties And Responsibilities

    • Professionally process outbound sales and/or customer service calls
    • Respond to customer questions
    • Resolve customer issues. Pray with those in need
    • Offer up-sells and cross-sells to callers
    • Record and verify accurate information on all calls
    • Adhere to work schedule provided
    • Positively and respectfully communicate with customers
    • Maintain high level of punctuality
    • Maintain consistent, reliable attendance standards
    • Maintain company and client confidentiality
    • Meet established sales/fundraising goals on outbound projects
    • Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

    Qualifications

    • Applicant must posses a university degree and not more than 24years of age
    • Customer service experience preferably in a telemarketing/customer service environment
    • Flexible work schedule; must be able to work on Sunday
    • Clear, professional, and positive verbal communication
    • Possess the ability to work independently
    • Possess basic computer skills
    • Must successfully complete company training
    • Meet background and credit check requirements if applicable
    • Must be willing to learn and improve in all skill areas
    • Must have reliable transportation

    Sales And Service Skills:

    • Strong interpersonal skills
    • Ability to effectively manage time
    • Independent and self motivated
    • Excellent verbal and written communication skills
    • Excellent customer service skills and sales skills
    • Good analytical skills (technical and office)

    Salary
    NGN100,000 – 120,000 / Month.

    Method of Application

    Interested and qualified candidates should send their CV to:¬†[email protected]¬†using the Job Title as subject of the email.

    Apply Online