Customer Experience Officer at Kwik Delivery

    Full-Time
    Lagos State
    Posted 7 months ago

    Who You Are

    • You must be a keen note-taker who is adaptable and optimistic. An excellent communicator and great work ethics.
    • A good listener, very attentive and a fast learner that is knowledgeable about the company’s products.
    • You must have the capability to work under pressure, being resolutive and self-motivated. You know the city like the palm of your hand and have strong GPS orientation.
    • You are tech savvy and have feel comfortable using technology on a daily basis.
    • You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

    What You’ll Do

    • Control live operations and make them work efficiently at all times
    • Responsible of making every order be delivered in excellent conditions
    • Control thousands of movement/transactions per day
    • Answers customer inquiries via phone, email and in person
    • Updates customers record in the system, including notes about interactions
    • Creates and maintains reports about customer’s interactions
    • Develops a rapport with customers
    • Encourages customers to complete surveys
    • Make recommendations to management to improve customer experience

    What You’ll Bring

    • BA/BSc degree or equivalent practical experience.
    • 2+ years of customer service experience managing orders fulfilment and delivery operations to ensure on-time delivery
    • Experience in customer service and communication skills.
    • Ease of use of Microsoft Office and a variety of tech platforms

    Life at Africa Delivery Technologies

    • Join a diverse, passionate & driven team of all backgrounds
    • Casual work environment
    • Comprehensive health benefits to fit your needs
    • Competitive salary

    Method of Application

    Interested and qualified? Go to Kwik Delivery on www.linkedin.com to apply

    Job Features

    Experience

    2 years

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