Assistant IT Officer at the Nigerian Institute of Quantity Surveyors (NIQS)

    Full-Time
    Abuja FCT
    Posted 7 months ago

    Location: Gwarinpa, Abuja

    Responsibilities
    Assist the IT Officer in the provision of a prompt and effective IT technical support service as follows:

    • Installation and configuration of computer hardware, operating systems and applications.
    • Provide user, workstation, audio/visual, Wi-Fi/Internet connectivity support.
    • Prioritize assigned tasks dependent on urgency and understanding of Institute/department requirements.
    • Setup, support and maintenance of IT equipment, network infrastructure and security, internal audio/visual, workstation, Wi-Fi/internet connectivity equipment for other employees, within events and office areas.
    • Fault resolution of corporate end-user software and technology.
    • Work within the Information Technology department answering support queries via phone, email and in person.
    • Liaise with external service providers, suppliers and Institute employees in order to ascertain and resolve any issues.
    • Create and maintain helpdesk jobs ensuring jobs are correctly assigned and work logs are added where necessary.
    • Resolve faults and answer queries as requested by the IT Officer or senior technical staff within the time frames requested.
    • Perform other IT support tasks as shown or requested by senior technical staff.
    • Provide support to and assist IT technical team personnel as necessary.
    • Escalate more complex calls to the IT Officer.
    • Maintain a high degree of customer service for all support queries and adhere to service management principles.
    • Undertake any other duties as from time to time as may be required by the Institute.

    Qualifications

    • The candidate must have NCE / OND in Computer Science, Information Technology or other related areas of study.
    • Candidate MUST have at least two (2) years experience in an IT-related role. Customer Service Experience is essential.
    • Proficiency in the Web Technology – website development application and tools i.e. PHP, MySQL, Word press CMS, CSS, JavaScript, HTML, Control Panel and Site Tools
    • Experience in connecting devices to private and public Wi-Fi.
    • Experience in connecting audio/visual equipment and video playback i.e. display screens, televisions, projectors
    • Flexible to meet the requirements of the role (including some weekend work)
    • Knowledge of Website management and Internet Technology
    • Experience of supporting others with technology issues
    • Understanding of Health and Safety concepts
    • Ability to analyse user/customer-provided information and determine possible issues and faults.
    • Ability to troubleshoot and work under own initiative.
    • Ability to communicate well with people of all technical or non-technical levels and experiences, in order to explain faults and corrective actions to be taken.
    • A willingness to learn and develop in the role.
    • Able to effectively time manage and meet deadlines.

    Method of Application

    Interested and qualified candidates should send their Applications with CV to:¬†[email protected]¬†using “Assistant IT Officer” as the subject of the email.

    Job Features

    Experience

    2 years

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